We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

We are looking for a team player, inclusive, innovative, problem-solver, client-oriented, results-driven, with strong communication skills Consultant to support and assist the Pension Officers and Front Office on daily tasks regarding the active and retired participants of the Plans.

The Staff Retirement Plans (SRP) department is responsible for administering the Pension Plans, overseeing the payment of benefits under the Plans, managing the investment of assets, financial planning, carrying out the day-to-day administration of the Plans, and performing other functions outlined in the Plans’ regulations and/or delegated by the Managing Committees. 

What you’ll do

• Careful and confidential customer service to active and retired participants that include the management of the SRP main inbox, main phone line, assignation of cases to Pension Officers, and creation and follow-up of tickets in Snow.
• Focal point for processing and managing participants’ requests for change of bank account, the set-up of accounts for new retirees, and off-cycle payment.
• Registration in SAP of changes in the information of retirees as well as the certificate of eligibility for pension.
• Provide support to retirees to enroll and to use the Retiree Self Services (RSS) and generate progress reports.
• Collaboration with Pension Officers in the preparation of letters and memorandums needed in the retirement process and as requested by the participants, Retirement Planning Seminars, Certificate of Eligibility for Pension exercise, SRP Governance Elections, among others.
• Assistance with electronic and paper filing of confidential participant information and other documentation.
• Other tasks as requested by the Executive Secretary and the Head of Pension Administration.

What you'll need

• Education: Bachelor’s degree in public/business administration, social science, information technology, or related fields. Master’s degree or working towards a master’s degree is highly desirable.
• Experience: Minimum of 2 years of relevant experience in the areas of service delivery and customer service.
• Languages: Proficiency in oral and written English and Spanish is required. Knowledge of another Bank official language is desirable. Ability to write and review written communications at a high proficiency level.

Requirements

• Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents. 
• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab. 

Type of contract and duration

Type of contract: Full-Time Consultant

Length of contract: 24 months, with a possibility of a 12-month extension

Location: Headquarters, Washington, DC

Responsible person: Head of Pension Administration, IDB Retirement Plans

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:

• A competitive compensation packages.
• Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
• Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
• Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• Hybrid and flexible work schedules.
• Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
• Health and wellbeing:  Access to our Health Services Center which provides preventive care and health education for all employees.
• Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.

Our culture

At the IDB Group we work so everyone brings their best and authentic selves to work, willing to try new approaches without fear, and where they are accountable and rewarded for their actions.
Diversity, Equity, Inclusion and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us at diversity@iadb.org  to request reasonable accommodation to complete this application.
Our Human Resources Team reviews carefully every application.