We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

The Transformation and Technology for Operations (TTO) Division, within the Transformation and Technology Department (TTD) of the Inter-American Development Bank (IDB), supports operational areas by delivering and maintaining digital solutions that enhance efficiency, transparency, and client experience.

We are looking for a proactive, analytical, and collaborative Operational Systems Business Analyst & Incident Manager to support Client Services digital products, specifically the IDB Client Portal and SISCOR PLUS. In this role, you will contribute to rationalizing the application landscape by analyzing business use cases and identifying synergies with other operational systems. You will also act as the incident management focal point for both applications, helping ensure timely analysis, prioritization, and resolution of client and operational issues.

You will work closely with the Client Services product team and coordinate with technical teams across TTO.

What you’ll do

• Analyze and document current business processes and use cases supported by SISCOR PLUS.
• Identify functional overlaps, integration opportunities, and potential synergies between SISCOR PLUS and other operational and fiduciary systems.
• Produce clear business analysis artifacts (process maps, functional assessments, gap analyses, recommendations) to support decision-making.
• Act as incident manager for the IDB Client Portal and SISCOR PLUS, serving as first-level analyst for reported issues and requests.
• Triage incidents and service requests, assess impact and urgency, and coordinate resolution with technical and functional teams.
• Track incidents and requests to ensure timely resolution and appropriate communication with stakeholders.
• Support continuous improvement of incident management processes, documentation, and knowledge bases.
• Collaborate with product leads, developers, and business stakeholders to ensure alignment between business needs and technical solutions.

What you'll need

• Education: bachelor’s degree in economics, Business Administration, Information Systems, Engineering, Data Science, or another field relevant to business analysis, technology, or operational systems.
• Experience: At least 2 years of progressive experience in business analysis, operations analysis, product support, incident management, or similar roles, preferably in technology-enabled or product-oriented environments.
• Desirable Additional Education/Experience: 1) Proficiency in AI and generative AI technologies, along with their potential applications; and 2) Extensive understanding of ethical considerations and responsible use of AI.
• Languages: Proficiency in English and Spanish, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.

Requirements

Type of contract and duration

Local Remote Consultant Full-Time, 12 months (up to 48 months, subject to eligibility) rendered 100% remotely from place of residence of the selected candidate. Services are expected to be provided from a country where the IDB Group has offices. 

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

Our culture