We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

We are seeking a highly organized and proactive professional with excellent customer service skills. As a General Services Consultant, you will support a variety of tasks that contribute to the efficient delivery of corporate services.

You will work in the Travel, Security, and General Services Group, part of the Budget and Administrative Services Department (BDA). This Group is responsible for the Bank's Corporate Travel Program, the Corporate Security Program, and the provision of General Services. You will collaborate with the General Services Team, which manages food services, printing and mailroom solutions, custodial services, commuting initiatives, and childcare services.

What you’ll do

• Assist in the management of key service programs and support with benchmarking, including MetroCommute, dry cleaning, EV charger maintenance, and conduct regular inspections to ensure the consistent delivery of high-quality corporate services.
• Monitor and review customer satisfaction surveys related to food services and other services, providing insights and recommendations for service improvements.
• Maintain updated records in collaboration with Human Resources for the back-up care program, audit program usage reports, and support vendor research and validation processes, including RFP documentation.
• Support the coordination and execution of digital poster and screen projects, ensuring effective communication and timely collaboration with stakeholders.
• Maintain accurate tracking and reporting of inventory for items such as IDB flags, kitchen supplies, and green containers. Research vendors for potential procurements.
• Assist in updating internal regulations and procedures.  
• Provide logistical support for events, information tables, and conferences organized by the team.

What you'll need

Education: Bachelor’s degree in International Relations, Business Administration, or other fields relevant to the responsibilities of the role.

Experience: At least 2 years of experience in corporate services.

The ideal candidate will be proficient in in Excel, including pivot tables, formulas, and functions. Knowledge of Power BI is a plus.

Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable. 

Requirements

Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents).

Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

-International consultant: International consultant Full-Time, 12 months (up to 36 months).

What we offer

The IDB Group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:
-A competitive compensation package

-Leave and vacations: 2 days per month of contract + gender-neutral parental leave.

-Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance

-Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.

Hybrid and flexible work schedules

-Development support: We offer learning opportunities to boost your professional profile, such as seminars, 1:1 professional counseling, and much more.

-Health and well-being: Access to our Health Services Center that provides preventive care and health education for employees.

Our culture

At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.