We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

The Human Resources Department (HRD) is looking for a results-driven, collaborative team member to support the Bank's Health Benefits and Wellbeing programs. The Employee Wellbeing and Medical Benefits Team is responsible for the functioning of the self-funded medical benefit and life insurance programs at the Bank. The Team also develops and implements wellness programs for the IDB Group and includes the operation of the Health Service Center for Headquarters.

You will work in the Human Resources Department (HRD), which is responsible for the administration and development of the IDB Group. The main functions of the Department include managing the entire employee lifecycle, implementing the People Strategy, as programs that support the IDB's results-based business model. HRD is also dedicated to realizing its mission of delivering human-centered experiences and strategically partnering with professionals passionate about improving lives in Latin America and the Caribbean. Working with us, you will be surrounded by a diverse group of people who have years of experience in all kinds of development fields.

What you’ll do

• Provide support on Medicare and P&A Group related matters.
• Able to manage resources and benefits such as the medical plan, life and accident insurance, Long Term Disability, disabled children, sponsored parents and wellness program. Assist in guiding plan members and able to train and educate them (staff/retirees).
• Collaborate with the HRD Insurance Team and with the different administrators of the benefits in solving plan member issues with claims, billing, guarantee of payment, authorizations, and other related queries.
• Focal point of contact with the Health Service Center Call center, identifying process improvement opportunities, creating and updating job aids, and responding to questions.
• Comfortable managing ticketing system through SNOW platform and tracking/ documenting all emails, calls, conversations.
• Developing strong relationships with COF RPAs, Representatives, Staff and Retirees.
• Establishing strong relationships with key Hospitals around the Region.
• Able to support and back up any other HRD insurance team member.
• Able to navigate and manage SAP and all the administrator’s portals.

What you'll need

Education: Bachelor’sdegree in human resources or other fields relevant to the responsibilities of the role.

Experience: At least two (2) years of relevant experience and demonstrated client management and customer service skills, with the ability to respond promptly, effectively and with good judgement. Analytical, problem-solving, strong communication skills, and organizational skills are necessary. International business environment experience is highly desired. Works with minimal supervision, manages own timeeffectively, maintains control over all current projects/responsibilities. Follow up on all relevant issues. Excellent communication, interpersonal, and partnering skills.  Having knowledge of the US Healthcare system and Medicare would be a very valuable knowledge/skill to have for this position.

Languages: Proficiency in Spanish and English, spoken and written is required.

Requirements

•    Citizenship:You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
•    Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
 

Type of contract and duration

International staff contract, 36 months initially, renewable upon mutual agreement.

What we offer

• The IDB Group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:
• A competitive compensation package, including an annual base salary expressed on a net-of-tax basis.
• Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender-neutral parental leave.
• Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefits program that covers medical, dental, vision, preventive care, and prescription drugs.
• Pension plan: defined benefit pension plan that provides financial security and support employees in planning for their future.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• On-site position with the occasional flexibility of teleworking.
• Health and well-being: Access to our Health Services Center that provides preventive care and health education for employees.
• Development support: We offer tools to boost your professional profile, such as mentoring, 1:1 professional counseling, training and learning opportunities, language classes, mobility options, among others.
• Other perks (country specific): Lactation Room, Daycare Center, Gym, Bike Racks, Parking, spouse career support, and others.

Our culture

At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.