IDB Grievance Protocol Senior Associate (VPS/ESG)

Location: United States

We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

We are looking for an autonomous, experienced, and highly motivated individual to join the team of professionals providing technical support in promoting the Bank's strategic environmental and social (E&S) priorities and ensuring that funded projects are socially and environmentally sustainable.

The person will be responsible for supporting and contributing to the management of the Bank’s Grievance Protocol, coordinating the management of grievances with the members of the Environmental and Social Solutions Division (VPS/ESG) team, Project Team Leaders and other relevant project team members.

The Bank’s Environmental and Social Policy Framework (ESPF) outlines four channels for submitting grievances related to the environmental and social aspects of the Bank's funded projects: (i) a project-level grievance mechanism; (ii) a local mechanism; (iii) the administration-level mechanism; and (iv) the Independent Consultation and Investigation Mechanism (MICI, for its acronym in Spanish).

Therefore, the Bank has developed an internal protocol to provide a direct channel for stakeholders to file a complaint about the environmental and social performance of the projects. In February 2024, the coordination of the IDB Grievance Protocol was transferred to VPS/ESG.

VPS/ESG is responsible for ensuring that the Bank's funded projects are environmentally and socially sustainable and comply with the ESPF or the previous Environmental and Social Safeguard Policies, as applicable. VPS/ESG specialists provide technical inputs during due diligence in preparation and supervision.

What you’ll do:

The selected candidate will report to the Group Head responsible for coordinating the IDB Grievance Protocol. Their main activities are as follows (this is an indicative list):

• Coordinate among other Grievance Protocol team members and implement directly the provisions of the Grievance Protocol regarding the registry, management, monitoring, and reporting of grievances submitted to the IDB.
• Lead the regular updating and management of the grievance system on the Bank’s platform.
• Lead and support the different stages of the process in accordance with the provisions of the Grievance Protocol.
• Review project documents and collaborate in analyzing other relevant related documents for grievance management to identify potential resolution alternatives.
• Prepare and facilitate the development of dialogue processes in accordance with the Bank’s Grievance Protocol when relevant in the context of grievance management, and document them through meeting minutes.
• Develop strategies to maintain regular communication with internal (project team leaders, ESG team members and other relevant team members) and external stakeholders (i.e. complainants and executing agencies), with a focus on resolving grievances.
• Prepare and coordinate the preparation by other Grievance Protocol team members of periodic reports, guidelines, and other technical documents, as required by the Grievance Protocol or by the Bank’s administration.
• Leading the preparation of the IDB Grievance Protocol annual report.
• Lead the identification of trends and lessons learned from grievance management.
• Lead and coordinate with other Grievance Protocol team members training sessions on conflict resolution, as well as dissemination of the Grievance Protocol to both external and internal stakeholders.
• Perform other tasks assigned by the Head of the Division or responsible Group Head for implementing the Grievance Protocol.

What you’ll need

Education: Master's degree (or equivalent advanced degree) in social sciences (law, economics, political science, sociology, or equivalent) with specialization and/or demonstrated experience in the transformation, management, or resolution of socio-environmental conflicts.

Experience: minimum of 3 years of experience required, with 5 years preferred in designing, advising, or managing alternative mechanisms for resolving socio-environmental conflicts and in participation or facilitation of dialogue spaces.

Languages: Proficiency in both Spanish and English, oral and written, is required. Additional knowledge of French and Portuguese is preferred.

Key skills

Technical Skills

• Conflict analysis, management, and resolution.
• Complaint and grievance analysis and management.
• Knowledge of information management systems.
• Data analysis and generation of quantitative reports. Advanced user of Excel.
• Technical problem-solving.

Soft Skills

• Assertiveness and sensitivity.
• Adaptability and flexibility.
• Continuous learning.
• Collaboration and knowledge sharing.
• Customer focus.
• Strategic communication and influence.
• Innovation.

Requirements

-Citizenship:

You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.

-Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type con contract and duration

-International: International staff contract, 36 months initially, renewable upon mutual agreement.

What we offer

The IDB Group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

International Staff:

-A competitive compensation package, including an annual base salary expressed on a net-of-tax basis.

-Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender-neutral parental leave.

-Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefits program that covers medical, dental, vision, preventive care, and prescription drugs.

-Pension plan: defined benefit pension plan that provides financial security and support employees in planning for their future.

-We offer assistance with relocation and visa applications for you and your family when it applies.

-Hybrid and flexible work schedules.

-Health and well-being: Access to our Health Services Center that provides preventive care and health education for employees.

-Development support: We offer tools to boost your professional profile, such as mentoring, 1:1 professional counseling, training and learning opportunities, language classes, mobility options, among others.

-Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, Spouse Career Program, and others.

Our culture

At the IDB Group, we work so everyone brings their best and authentic selves to work, willing to try new approaches without fear, and where they are accountable and rewarded for their actions. Diversity, Equity, Inclusion, and belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us at diversity@iadb.org to request reasonable accommodation to complete this application.

Our Human Resources Team reviews carefully every application.